Date de publication : 15 octobre Localisation : Paris, PARIS 19 Type de contrat : Interim Salaire : Non précisé
The ADECCO PME agency of Paris 9th is looking for one its clients, situated in Paris 19th and specialized in the transport of persons, a Desk Service Technician M/F.
Required Skills:
" A deep understanding of root-cause analysis.
" Strong understanding of Mac OS architecture.
" Ability to perform command line troubleshooting to resolve individual application failures.
" Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, iWork, VMware Fusion, Apple Remote Desktop.
" Strong knowledge of Windows.
" Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
" Troubleshooting and application support, including MS Office.
" Working knowledge, the following technologies:
o Active Directory and basic AD administration
o Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
o Cloud storage services
o Basic terminal command knowledge
o Communications and video conferencing tools, including Zoom and WebEx
o Issue and bug tracking software platforms, preferably JIRA
o Documentation tools such as Confluence
o Familiarity with Casper Endpoint Management Solutions.
" Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.
" Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support for local employees.
" Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
" Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.
Responsibilities:
" Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
" Provides service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds and changes.
" Develop an overall training strategy based on customer needs through the development and maintenance of policies and standard operating procedures.
" Provide technical troubleshooting and problem solving.
" Provide basic A/V, mobile device management, and network support.
" Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
" Performs break/fix or remote installations as needed.
" Responsible for maintaining local inventory accuracy and coordinating equipment logistics.
Interim mission of 3 months, can be extended.
Salary: SMIC + 10% allowances of end of mission + 10% of indemnities of paid holidays + meal basket